In America too often products are sold that seem good at first, but in the end are bad because there is no support. In the non-profit sector this trend is even more relevant because charities tend to have high turn-over. It is imperative that a software vendor know how to serve their customers.

Help Desk

Help desk is always included free of charge. Our people are here to help.

Training

With a program as rich and sophisticated as Denari training is really key. That is why we offer multiple ways for you to get trained.

The audio training series is our most popular training choice because it affordable and easily used for follow-up training. Simply put the CD into your computer and off you go.

Onsite training is also popular for organizations who have multiple staff to train. The cost is higher but the quality is superior. We recommend onsite training when it is affordable to the organization.

Either training method can be supplemented using Web-tutoring. Web-tutoring involves using a webinar combined with a phone conference call. The trainer can focus on topics most interesting to you.

Data Services

Synergy offers a variety of data analysis and clean-up services. Usually the first step is to convert your data from a previous system. We offer professional analysis of your prior system along with programming of the actual conversion.

Some customers want to significant reorganize their data. Sometimes this involves re-assigning codes to historical gifts, or re-organizing segmentation models. Some customers want a merge/purge of a new list. All of these services are provided.

Data enhancement is another popular topic. Synergy has partners who provide various types of enhancement including NCOA, email append, phone append, wealth overlay and age overlay.